FAQ - Frequently asked questions

You can choose from the following options:

• Credit card
• PayPal and PayPal Express
• Apple Pay
• Invoice with Klarna
• Purchase on account (only possible in Austria)

Yes, purchase on account is possible for orders in Austria.

As soon as we have received your order, you will receive an order confirmation by e-mail. If you cannot find an e-mail, please check your spam folder.

In the checkout you will find the "Discount code or voucher" field. Simply enter the code, apply it and the amount will be deducted directly.

Are you already a partner? Then you can order directly in our Partner Shop.

Would you like to become a Looops partner? Then get in touch with us - click here to go to the contact page.

The shipping costs depend on the destination country:

• Austria:
  Free of charge for orders over EUR 30
  otherwise EUR 4.90
  
• Germany:
  Free of charge for orders over EUR 50
  EUR 6.90 to EUR 30
  EUR 4.90 to EUR 50
  
• other EU: 3-4 working days
  Free of charge for orders over EUR 50
  otherwise EUR 8.90
  
• Switzerland and Liechtenstein:
  Free of charge for orders over EUR 100
  otherwise EUR 14.90
  
• Great Britain and Ireland:
  Free of charge for orders over EUR 100
  otherwise EUR 20
  
• USA and Canada:
  Free for orders over EUR 150
  otherwise EUR 25

It is important to us that your parcel reaches you as quickly as possible:

• Austria: 1-3 working days
• Germany: 2-3 working days
• other EU: 3-4 working days
• Switzerland and Liechtenstein: 3-6 working days
• Great Britain and Ireland: 5-6 working days

The specified working days are the standard transit time of the parcel service provider. We ship daily in fall and winter and once a week during public holidays and vacations.

We ship with

• Austrian Post
• GLS
• DPD

You can see which shipping options are available as soon as you have entered your delivery address - then select the appropriate parcel service.

As soon as your parcel is on its way, you will receive a shipping confirmation by e-mail - including shipment tracking. This means you can check where it is at any time.

We deliver to

• Germany, Austria and Switzerland
• Other EU countries and Great Britain
• USA and Canada

No, unfortunately delivery to packing stations is not possible.

Yes, that is possible. Please let us know by e-mail immediately after placing your order so that we can arrange a suitable collection time.

Yes, you can return unused products in their original packaging within 14 days without any problems. Of course, you will be refunded the purchase amount.

Exception: Unfortunately, we cannot accept returns of gift vouchers.

No, you are responsible for the return costs.

The following steps are necessary:

1. Inform us in advance about your return - by phone(+43 662 281 089) or e-mail ([email protected])
   
2. Send the products back to the following address:
   RÜCKGABE Looops Duft + Manufaktur
   Staufenstraße 1
   5161 Elixhausen
   Austria

Important: The return costs are to be borne by you. We do not accept parcels sent cash on delivery.

No, we do not issue a return label. You are responsible for the return costs - please use a parcel service of your choice.

Yes, you can exchange products without any problems. The following steps are necessary:

1. Let us know in advance what you would like to exchange - by phone(+43 662 281 089) or email ([email protected])
   
2. Send the products back to the following address:
   RÜCKGABE Looops Duft + Manufaktur
   Staufenstraße 1
   5161 Elixhausen
   Austria

Important: The return costs are to be borne by you. We do not accept parcels sent cash on delivery.

As soon as we have checked your return, we will arrange your refund as quickly as possible. The money will be refunded to the same payment method you used to pay.

Please note that it may take some time for your bank or credit card company to credit the amount to your account.

Please contact us by phone(+43 662 281 089) or e-mail ([email protected]). We will take care of it.

We are sorry - please contact us immediately by phone(+43 662 281 089) or e-mail ([email protected]). We will then quickly find a solution.

Of course, this should not happen and we are sorry - please contact us immediately by phone(+43 662 281 089) or e-mail ([email protected]).

Of course, this should not happen and we are sorry - please contact us immediately by phone(+43 662 281 089) or e-mail ([email protected]).

If your order has not yet been dispatched, we will certainly find a solution. Simply contact us by phone(+43 662 281 089) or e-mail ([email protected]).

If your order has not yet been dispatched, we will certainly find a solution. Simply contact us by phone(+43 662 281 089) or e-mail ([email protected]).

It all depends on your mood and your desired fragrance experience:

• For your longer rituals and time-outs: Large scented candles and Three wick candles
• For shorter breaks in everyday life: small scented candles
• For immediate effect and on the go: room sprays
• For gentle, continuous fragrancing: essential oils in a diffuser or reed diffuser
• For relaxed nights: pillow sprays

As a general rule, fragrances smell less intense in large rooms than in smaller ones. So find the right product for your home:

• Small scented candles: Particularly suitable for smaller rooms such as bedrooms and bathrooms.
• Large scented candles: Ideal for larger rooms such as your living room.
• Three wick candlesPerfect for large rooms and open living areas
• Essential oils: The larger the room, the more drops of oil you should use.
• reed diffuser: The larger the room, the more rods are needed.
• Room sprays: Basically, the room spray is intended for smaller rooms, such as the office, bathroom or bedroom.
  

Yes, with our refills for the large Looops candle jar you can use your jar again and again. Good for you - and good for the environment.

Every fragrance has a special effect - from relaxing to invigorating. Our guidance system will help you find the right fragrance.

If you particularly like a certain fragrance, you can find our fragrance families here. Whether fresh, woody or spicy-warm notes - discover the fragrance that best suits your mood and your home.

Natural fragrances unfold gently and authentically - they are not overpowering, but can be perceived harmoniously in the room. Their intensity depends on the concentration of the essential oils, the size of the room and your dosage.

You can find out how you can easily determine the intensity of your fragrance according to your preferences on the respective product pages ("Frequently asked questions" at the bottom of the page).

There can be several reasons for this:

Room size: The fragrance smells less intense in large rooms than in smaller ones. Therefore, find the right product and the right dosage for your rooms:

• Small scented candles: Particularly suitable for smaller rooms such as bedrooms and bathrooms.
• Large scented candles: Ideal for larger rooms such as your living room.
• Three wick candlesPerfect for large rooms and open living areas
• Essential oils: The larger the room, the more drops of oil you should use.
• reed diffuser: The larger the room, the more rods are needed.
• Room sprays: The more sprays, the more intense the fragrance. The room spray is generally intended for smaller rooms, such as the office, bathroom or bedroom.
  

Proper candle care: Please follow these tips for your fragrance experience. Among other things, always let your candle burn until the entire wax surface is liquid.

Habituation effect: Your sense of smell adapts - if you leave the room briefly and come back, you will notice the scent more strongly again.

Room temperature: The fragrance molecules evaporate more quickly in warmer rooms. Open the window for a few minutes to intensify the fragrance.

The essential oils in our fragrances are 100% natural. This is why they can unfold their beneficial aromatherapeutic effect . In aromatherapy, fragrances are used specifically to influence well-being and mood - from calming and relaxing to invigorating and refreshing. Each fragrance has a different effect and can gently support you in your everyday life.

Every season has its own fragrance - from fresh notes for spring to warm, cozy essences in winter. Find the right fragrances for every season here.

Please note: Our products are only approved for room scenting - not for cosmetic applications.

As children are particularly sensitive to fragrances, we recommend a more discreet dosage.

Our fragrances consist of 100% natural essential oils that are gently diffused in the room. During pregnancy, the sense of smell can react more sensitively. We recommend using fragrances consciously and in small doses. If you are unsure, it is best to talk to your doctor.

Behind Looops are the two fragrance enthusiasts Julia Schliefsteiner & Markus Niederfriniger. Together with their team, they lovingly handcraft natural fragrance products from 100% natural ingredients.

Our team consists of 10 employees. They work with great passion to bring genuine natural fragrances to life for you in handmade products.

You will find us in Elixhausen, approx. 10 km north of Salzburg. Click here to go to Google Maps.

Looops was founded in 2014.

Our products are carefully handcrafted in our fragrance factory in Elixhausen near Salzburg.

We are always happy to welcome visitors.

Please note the opening hours of our manufactory store:

• Mon: 9 am - 4 pm
• Tue: 9 a.m. - 4 p.m.
• Wed: 9 a.m. - 4 p.m.
• Thu: 9 a.m. - 5 p.m.
• Fri: 9 am - 2 pm

With our fragrances, we create feel-good moments that invite you to consciously take time for yourself. And to feel the power of nature in the process.

Our design in a smoky brown candle jar allows us to expand our range of room fragrances. And, above all, allows us to focus on the essentials: Our natural fragrance creations, their beneficial effects and, above all, your personal fragrance experience. Read more here.

But the most important thing is that we as people and Looops have remained the same despite the rebranding. We love nature. We love what we do. And, of course, we still do everything ourselves wherever possible.

Yes. We use vegetable wax, 100% pure natural essential oils and pack exclusively in paper and cardboard. Because renewable raw materials, sustainable purchasing, short transportation routes and environmentally friendly processes are more than just rooted in our fragrance manufactory.

Yes, we source our raw materials from passionate traders and producers and therefore know exactly where our ingredients come from. This enables us to ensure fair and respectful working conditions.

Yes, we have no place for animal testing. We do not test our fragrances or their ingredients on animals - that has always been a matter of course for us.

Our essential oils come from sustainable cultivation and are sourced as regionally as possible - preferably from Austria and Europe. Our Swiss stone pine oil, for example, comes from South Tyrol and our lemon oil from southern Italy. This allows us to guarantee the highest quality and preserve the full power of the plants.