GTC

LOOOPS GmbH - hereinafter referred to as "Seller" for short

Contact: [email protected]

I. Applicability of General Terms and Conditions
These General Terms and Conditions (hereinafter referred to as "T&Cs") apply to all contracts concluded between the Seller and customers via the online shop www.looopsmoments.com. The term "customer" includes consumers (B2C) as well as companies (B2B). The customer acknowledges these terms and conditions, and expressly agrees to them when placing an order. Deviating general terms and conditions, or contractual conditions required by the customer that deviate from these T&Cs, will not be accepted unless expressly acknowledged by the seller. 

Consequences of withdrawal/cancellation
If the customer withdraws from or cancels the contract, we will reimburse for all payments received, including the delivery costs, immediately and no later than fourteen days from the day on which notification of withdrawal or cancellation of this contract was received. We will reimburse via same means of payment used for the initial transaction unless you have expressly agreed otherwise. The customer will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods or until evidence is provided the goods have been returned, whichever occurs first. 

Return
The goods must be returned immediately, and in any event no later than fourteen days from the day on which we were notified of withdrawal from, or cancellation of this contract. The deadline is met if the goods are sent before the expiry of the fourteen-day period. The customer bears the direct costs of returning the goods. Payment must only be made for any loss in value of the goods if this loss in value is due to handling of the goods not necessary for checking their condition, properties, and functionality. 

Please return the goods to us, if possible, in the original shipping box, to the following address:
LOOOPS GmbH
z.H. Retoure
Staufenstraße 1
A-5161 Elixhausen

Exception
Goods that have been made or adapted according to customer specifications are excluded from the right of withdrawal or cancellation.

End of withdrawal/cancellation policy 

IV. Prices
Prices are stated in Euro. The prices indicated include the legally required value-added tax. Subject to price errors. If the correct price is higher, we will contact the customer; a contract is only concluded in this case if the customer wants to purchase at the actual price. If the correct price is lower, the lower price will be charged. Shipping costs are not included in the price; they are charged additionally. 

V. Shipping costs
We deliver to Austria, Germany, selected EU countries, Switzerland, USA, and Canada. The respective prices are shown in the shipping costs overview.

VI Terms of delivery
Unless otherwise agreed, delivery will be made to the address specified by the customer. The delivery time within Austria is approximately 2-3 working days and within Germany approximately 3-4 working days. Please note the current information on delivery times. IIn the case of payment in advance, the delivery period begins one day after receipt of the amount in the seller's bank account. In other cases, the delivery period begins one day after the order is placed. In the event of damage to the goods during transport, the customer must immediately report the damage to the transport company and claim compensation from that transport company. The seller is not responsible for delivery obstacles in the area of suppliers or manufacturers. If delivery or compliance with an agreed delivery time becomes impossible due to circumstances not within the seller's control, the seller is entitled to withdraw from the contract in whole or in part. The seller will inform the customer immediately in this regard. Claims for damages are excluded in this case. The customer will be informed about existing delivery restrictions before the start of the ordering process.

VII. Due date and retention of title 
The purchase price is due at the latest upon delivery of the goods. The delivered goods remain the property of the seller until full payment has been made.

VIII. Payment Terms
The seller accepts the following payment methods: advance payment, PayPal, instant bank transfer, credit card (Visa, Master Card). In the case of payment by advance payment, the customer transfers the invoice amount to the seller's account within 7 days after the conclusion of the contract. Shipment will only take place after receipt of payment.  

IX. Warranty
Unless otherwise specified, the general statutory provisions apply. Warranty is excluded for defects caused by the customer. This is particularly the case with improper handling, misuse, or unauthorised repair attempts. In the case of goods with wooden parts, we would like to point out that wood is a "living" material. Over time, external changes may occur due to various environmental influences (e.g. moisture, heat...). These changes are not considered defects. If delivered items have obvious material or manufacturing defects (including transport damage) that are unusual for the product (e.g. scratches on used glasses), we ask the buyer to notify us immediately.