Your questions. Our answers.
Carefully collected. For you.
Your order
Order and payment
You can choose from the following options:
- Debit or credit card
- PayPal
- Apple Pay, PayPal Express and other express payment methods
- Invoice with Klarna
- Pay now with Klarna
- Purchase on account (not possible in all cases)
After your order you will receive a confirmation by e-mail. If it does not arrive, please check your spam folder.
There is a "Discount code or voucher" field in the checkout. Enter the code, apply - the amount will be deducted automatically.
Please contact us after placing your order. We will issue you with a corrected VAT-free invoice.
Yes, we offer individual company gifts - for customers, employees and special occasions.
You can find more information here.
Thank you for your interest. Feel free to contact us here.
Delivery and shipping
The shipping costs depend on the destination country and shipping partner:
Austria:
- For orders over 30 EUR:
- DPD: free
- Post: 1.90 EUR - For orders up to 30 EUR:
- DPD: 4.90 EUR
- Post: 6.40 EUR
Germany:
- For orders over 50 EUR:
- Post: 1.90 EUR - For orders between 30 EUR and 49.99 EUR:
- Post: 6.40 EUR - For orders up to 29.99 EUR:
- Post: 8.40 EUR
Switzerland and Liechtenstein:
- Free shipping from 100 EUR
- otherwise EUR 14.90
Great Britain and Ireland:
- Free shipping from 100 EUR
- otherwise EUR 20
Other countries in Europe:
- Free for orders over EUR
- otherwise EUR 8.90
United States:
- Free for orders over EUR
- Up to 150 EUR order value: 10 EUR
- Up to 50 EUR order value: 25 EUR
Canada:
- Free for orders over EUR
- otherwise EUR 25
Your parcel should reach you without any detours:
- Austria: 1–2 business days
- Germany: 2–4 business days
- Switzerland and Liechtenstein: 3–6 business days
- United Kingdom and Ireland: 4–7 business days
- Other countries in Europe: 3–6 business days
- USA and Canada: 5–7 business days
The business days shown reflect our shipping partner's standard transit time.
We ship daily in autumn and winter. On holidays and during vacation periods, we ship once a week.
We ship with
- Austrian Post
- DPD
You can see which shipping options are available after entering your delivery address in the checkout. You can then select the appropriate parcel service.
As soon as your parcel is on its way, you will receive a shipping confirmation by e-mail - including shipment tracking. This means you can check where it is at any time.
We deliver to
- Germany, Austria and Switzerland
- Other EU countries and Great Britain
- USA and Canada
No, unfortunately delivery to packing stations is not possible.
Yes, that is possible. Please let us know by e-mail immediately after placing your order so that we can arrange a suitable collection time.
Complaints and returns
Yes, you can return unused products in their original packaging within 14 days. We will of course refund the purchase amount.
Gift vouchers are excluded - they cannot be returned.
No, you are responsible for the return costs.
This is how the return works:
- Please inform us in advance - by phone (+43 662 281 089) or e-mail ([email protected])
- Please return the products to the following address:
RETURNS Looops scent studio
Staufenstraße 1
5161 Elixhausen
Austria
You bear the return costs yourself. We cannot accept cash on delivery parcels.
No, we do not issue a return label. You are responsible for the costs of the return shipment - please select a parcel service of your choice.
Yes, you can:
- Please inform us in advance - by phone(+43 662 281 089) or e-mail ([email protected]) - which items you would like to exchange.
- Please return the products to the following address:
RETURNS Looops scent studio
Staufenstraße 1
5161 Elixhausen
Austria
You bear the return costs yourself. We cannot accept cash on delivery parcels.
As soon as we have checked your return, we will refund the amount via the same payment method you used to pay.
Please note: It may take a few days for the credit to be visible at your bank or credit card company.
Problems with your order
Please contact us by phone(+43 662 281 089) or e-mail ([email protected]). We will take care of it.
Please contact us immediately by phone(+43 662 281 089) or e-mail ([email protected]). We will find a solution quickly.
Please contact us immediately by phone(+43 662 281 089) or e-mail ([email protected]). We will find a solution quickly.
This should not happen. Please contact us directly by phone(+43 662 281 089) or by e-mail ([email protected]).
You have 12 hours after placing your order to change or cancel it yourself. Use the link in the order confirmation that you receive by email.
If the 12 hours have expired, please contact us by phone(+43 662 281 089) or by email ([email protected]). We will take care of a solution.
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