Returns + exchanges

Unused and original packaged products can be returned within 14 days without any problems. You will receive a full refund.

You are responsible for the return costs. Use a parcel service of your choice for the return shipment. Inform us in advance about your return ([email protected]).

How returns work

Goods can be returned or exchanged without providing any reasons – from the date of shipping confirmation up to 14 days after receipt of the last item of your order. Returns will only be accepted if the product is in the same condition as when it was received. Hence, unused and in the original packaging.

To initiate a return or exchange, you can contact us at +43 662 281 089 or at [email protected] contact us. We will provide you with detailed instructions for shipping your package. Please be sure to contact us within 14 days after receipt of the last item of your order.

Return address

RETURNS, Looops Fragrance + Manufaktur, Staufenstraße 1, 5161 Elixhausen, Austria. The customer accepts responsibility for the costs of returning a product. We do not accept packages sent by cash on delivery.

Damage and problems

Please check your order upon receipt and contact us immediately if a product is defective, damaged or if you have received the wrong item. We will promptly provide a solution!

Exceptions

Unfortunately, we cannot accept returned gift vouchers.

Refunds

We notify you once we have received a returned item. If your return is approved, we will arrange a refund as soon as possible. The refund will be issued via the same payment method used in the Looops webshop. Access to the refunded amount should be possible within a maximum of 14 days after receipt of the returned product. Please note, it may take some time for your bank or credit card company to credit the amount to your account. We may contact you if we suspect abuse. We also reserve the right to deactivate accounts involved in suspicious activities to prevent fraud. More information about your right of withdrawal is available here.